retention and expansion

Grow Faster

Put Value at the heart of your Customer Success Strategies to drive world-class NRR and growth.

Recurring Revenue Requires Recurring Value

We believe Customer Success is pivotal to driving retention, expansion, and fostering customer adoption. We also hold that Customer Success needs to be redefined with a laser focus on Value. Ibbaka places Value at the core of your Customer Success strategies, empowering customer success teams with the tools and insights necessary to engage in a clear, defensible, and collaborative view of value. This approach drives increased retention and expansion revenue, ensuring your business achieves sustainable growth and builds lasting customer relationships.

Value your Customers… really

Everyone says they do, but execution can be trickier. With Ibbaka, develop personalized value models and stories for your customers, highlighting the specific benefits and ROI achieved and identify true mutual success strategies to enhance customer satisfaction and loyalty.

  • Our estimate is that over 35% of CSM time is spent gathering and making sense of customer data. Free their time for true engagement and doing what they love with Ibbaka. Access real time value data and analytics for individual customers or cohorts to proactively address issues, prevent churn and encourage deeper product adoption.

  • 50% of ARR growth should come from existing customers – make that happen with Ibbaka’s advanced NRR tools that allow you to plan upsell and cross sell programs and maximize your chances of success with insights into customer behavior and value realization.

  • Stop slapping a blanket % uplift on renewals! Use Ibbaka to analyze value and pricing dispersion, segment customers based on value realization, and take a more strategic pricing and renewal approach for higher retention rates.

Jeffrey Walton, Vice President of Business Operations & Strategy, Simon Data

"Ibbaka's Valio solution has allowed our Customer Delivery team to consistently engage with our customers, based on the clear value Simon Data's solutions have delivered and have more outcome-focused discussions. We have seen improved engagement and customer satisfaction thanks to Valio. Our Customer Delivery team members are big fans!"

Customer Retention & Growth Resources

Redefine Customer Success

Put Value at the heart of Customer Success and deliver Exceptional Growth.