AI agents have emerged as a key pattern to package AI functionality. 2025 is being called the year of agentic AI! How will all these agents deliver value? How will they be packaged and priced? How will billing work? Subscription building leader Maxio and customer value management leader Ibbaka are partnering to answer these questions.

Ibbaka is leveraging its value model generation AI to generate a series of Category Value Reports. These reports combine value models and generative AI to get new insights into the structure of B2B software markets. Our first report is on Learning Solutions. In this report we generated value models for six category leaders and then combined them to get a feel for what drives value in the category.

Category Value Maps are a new tool for understanding a software category. They help buyers decide which vendor is the best fit for their needs and vendors to get an external view of their positioning from the perspective of a generative AI process. They are made possible by the recent development of generated value models, economic value models created and maintained with generative AI. Ibbaka has generated the Category Value Map for Learning Solutions as its first demonstration of this powerful new tool.

While traditional programming languages act like reliable vehicles for precise tasks, ChatGPT operates more like a stubborn mule—unpredictable yet uniquely capable for specific challenges. Find out why…

Ibbaka Chief Value Officer Karen Chiang sets out the value agenda for 2025. Companies need to

1. Embed value in every team’s DNA

2. Treat value as a living system

3. Measure what matters: Value to Customer (V2C); Value Attainment Score (VAS); Time-to-Value (TTV)

Many agents are being introduced to the market to help with the saes process. There are AIs for Sales Development Representatives, for crafting sales content and for analyzing calls. Most modern CRMs use AI to predict what will close and when. What will happen when these agents encounter agents acting for the buyer? This is happening today and the world is about to get a lot weirder. We offer case studies for buyers of CRMs and sales intelligence.

Service as Software (SaS or SaaS) is emerging as a central pattern for the monetization of business AI. What services will be first to fall to this new paradigm? One possibility is Business Process Outsourcing of BPO. Companies are already used to blackboxing and outsourcing these services, have good performance metrics, and are cost driven. Established pricing models can be migrated to Service as Software.

Customer Value Management (CVM) and Value Based Pricing (VBP) are joined at the hip. Ibbaka took this into account in its own packaging. The four Editions are designed to align with the growth phases of SaaS and Business AI companies. The solutions packages alig with use cases. There are no limits to the number of users. The pricing metric is the number of models.

The concept blend of generative AI, monetization, pricing and customer value management is bringing together terms not often used together. Tokens are an important part of transformer models and are also being used as a pricing metric. The Ibbaka AI Monetization in 2025 includes a handy glossary to keep track of these terms.

The Ibbaka AI Monetization in 2025 survey report is getting a lot of interest as it has the deepest data on how AI-enabled B2B SaaS and B2B AI are being monetized. On January 23 Ibbaka will have a webinar with pricing and monetization experts Mark Stiving and Michael Mansard to go deep into the findings and recommendations.

Customer Value Management for Everyone. Ibbaka has leveraged generative AI to make customer value management and value based pricing more effective, easier to adopt and evolve, and more affordable. Learn about the new Ibbaka Foundation package and see how it can impact your ARR, ACV and NRR.

Value models are a far more powerful frame for customer value management than ROI calculators. Companies that need to communicate value to buyers and document value for customers need a value model and the ability to communicate value in value stories.

Ibbaka’s second Annual report on AI Monetization is now available. The report is based on a survey of more than 300 B2B companies that are bringing AI enabled or AI applications to market. It includes four mini case studies, proposes four emerging packaging patterns and defines three different approaches that companies are taking. The report is essential reading for anyone in the B2B AI applications space.

OpenAI has released its newest reasoning model o3. How will it be priced? Will OpenAI move from token pricing to task pricing? How would task based pricing work for o3? How would it impact pricing of agents and applications using o3?

The year of the wood snake, 2025, is to be a time of transformation, wisdom, and renewal. This is especially true of customer value management (CVM) which is becoming a strategic way to introduce new products and technology (like AI) and to sustain that revenue over time. Value to Customer (V2C) is the key metric in CVM and is a compelling way to organize operations.

Commercialization of B2B generative AI is coalescing around four patterns: Co-Pilots, Agents, Generators and Service as Software. Which pattern will dominate in 2025? How does one price each of these patterns? Prepare for change in 2025.

Customer Value Management (CVM) is a rapidly growing category of B2B software. These platforms are used to measure the value being delivered to a customer (Value to Customer or V2C) and manage value communication, delivery and documentation. Pricing is integral to value management as customer see value in relation to price and price in the context of value.

Our Wrapped 2024 webinar and podcast recap of cutting-edge strategies in AI monetization, Net Revenue Retention (NRR), and value generation for B2B SaaS. From expert tips, industry leader conversations and interviews - content to make you and your customers a sales and value creation powerhouse.

Value is a tory that is told with customers across the customer journey, from pre sales through to customer success. In this post Ibbaka Chief Value Officer Karen Chiang tells the story of the Ibbaka customer value journey. She provides an approach relevant to all B2B SaaS companies. This is a follow up from Karen and Rashaqa Rahman’s PeakSpan Master Class: The Value Narrative – Integrating Value & Improving Engagement Across the Customer Lifecycle.

Agentic technology or AI agents are one of the emerging themes for 2025. What functions can be packaged as agents? How will agents be priced? Integrations are a useful case study. Agentic AI approaches to integration offer more value than automation and will likely take over the highest value applications.