As of 2024, The LinkedIn Design Thinking Group has now surpassed 339,000 members. In 2017, the LinkedIn Design Thinking Group was at 100,000 members, and its growth has continued steadily.

How does pricing fit into the customer journey? Customer journey mapping has become a critical tool in the service design toolkit. Understanding how to introduce pricing and how to communicate about pricing over the customer journey is an important part of pricing work.

Three ways pricing is changing and how this will impact your business.

Pricing excellence is emerging as a core area of business expertise. Take this short survey to explore the business value that pricing excellence can bring to your company.

On Thursday, January 18 we will co-host a webinar with Keboola on data driven strategies to optimize profit. See our events page to sign up Are you collecting the data you need to improve pricing? How are you putting that data to use? Do your target customers understand the value of your offer?

At Ibbaka we are looking forward to 2018, and to helping our clients price their offers more effectively. Pricing begins with a deep understanding of emotional and economic value and is built on a foundation of market segmentation and customer targeting. So that is where we start. We help to find your pricing strategy, set prices and then to collect and interpret data so that your pricing can evolve and shape the market.

Good market segmentation brings together customers that buy the same way and get value from a product or service offering the same way. It ensures optimized use of an organization’s resources through targeting customer segments who derive value from the offering in a way that is in alignment with the organization’s objectives of maximizing revenue, profit or margin at a reasonable cost to serve. Market segmentation is the foundation of value-based pricing. In value-based pricing the goal is to capture a fair share of the differentiated value of an offering relative to the customer’s next best competitive alternative.

The US FTC will probably abandon the principle of Net Neutrality. This will lead to new pricing options for ISPs, application providers and content providers. It is time to start developing scenarios for the impact this will have.

Cost plus pricing is the best pricing method when the customer has control of the deliverables and when only the customer can know the value of the offer.

It is a truism among pricing experts that you should not base your price on your costs. Your costs are your problem, not your customer's. It is up to you to manage costs relative to the value you provide and the customer's willingness to pay. This sounds good in theory, but anyone who has run a business knows that costs matter. They matter a lot. Costs cannot be ignored when one is thinking about pricing strategy.

Many of our customers put pricing and growth as central to their strategic plans. Understanding pricing power begins with understanding differentiated value provided to customers and then investing in critical actions to communicate and capture it.

Many of us are now deep in strategic planning for 2018. We are defining goals, setting priorities and marshalling resources. What role will pricing play in your 2018 strategy?

Who should own pricing decisions? There are as many opinions on this as there are pricing experts. For good reason. The answer to this question depends on the company's goals and organizational structure, and on just where the product is in the lifecycle.

Big data, predictive analytics, artificial intelligence (AI) and machine learning are all the rage these days. They are sure to be a popular topic of hallway conversations at this October's Professional Pricing Society Fall Conference in San Diego (Oct. 24 to 27, 2017). The theme for the conference is 'Data, Change Management and the Profit Landscape' and there are a number of interesting sessions on these themes on the agenda.

If you are in technology marketing, you are probably familiar with Geoffrey Moore’s Maturity Life Cycle. Moore looks at how a technology product’s market evolves over time. This post explores concepts on pricing across the product maturity curve

Ibbaka helps you execute on value-based pricing. This is a pricing strategy where your price is based on the differentiated value you provide to your customers. The alternatives to value-based pricing are cost-plus pricing (good for contracts where the deliverables are poorly defined and controlled by the client), transactional pricing (what happens with commodities), market following pricing (if you have little pricing power) and various forms of auctions (growing in importance as M2M pricing becomes more common).

User-based pricing has gotten a lot of bad press recently. It is generally seen as a lazy pricing metric, used by companies that have not thought deeply about their value metric and how to connect the pricing to value. But there are many cases when user-based pricing is the best metric and should be used.

Monetizing data is a growing topic of conversation globally. The proliferation of data and the Internet of Things (IoT) is providing a lens into understanding customer usage like never before. One that will help drive innovative models for data monetization. Yet, one cannot discuss the opportunities that come with big data without thinking about data security.

Understanding how a product or service offering creates differentiated value for the customer is the foundation of value-based pricing.  Prices should align with the value the customer receives, thus ensuring the seller is maximizing returns from the customers and target the customers that derive the most value from the offering. These are the customers that will be happiest and most successful, the kind of customer you want to build a business on. For pricing to be effective, it should track the value metric. This is the unit by which the product or service offering is consumed that best reflects how the customer gets value.

The world of Service Design—an interdisciplinary skill that blends elements from various fields such as user experience, systems design, marketing, and psychology to optimize new services. Explore its key principles and associated skills, and learn how Ibbaka enhances collaboration in this innovative domain.